FAQs

What You Need to Know

At Maple Leaf Property Management, we believe clarity builds trust. This page provides straightforward answers to common questions from owners, tenants, and partners. Whether you're new to property management or have worked with us for years, you'll find helpful information that reflects our commitment to transparency, responsiveness, and care. That’s the Maple Leaf Way.


If your question isn’t listed here, feel free to reach out. We’re always happy to help.

General FAQs

  • What areas do you serve?

    We manage properties throughout the Puget Sound region, including Seattle, Bellevue, Kirkland, Redmond, Everett, Lynnwood, Renton, Burien, Maple Valley, and surrounding communities.

  • What is The Maple Leaf Way?

    The Maple Leaf Way is our shared approach to property management, rooted in the belief that home is more than a place. It’s a feeling. It’s where life unfolds, and it deserves consistent attention and care. We see ourselves as stewards of both homes and the people connected to them. Tending to care is at the heart of everything we do. It’s our instinct, our responsibility, and our privilege.

  • How do I get started with your services?

    Start by reaching out to our team. We’ll schedule a quick call to learn more about your property and goals, then guide you through the onboarding process step by step.

  • Do you offer consultations or property evaluations?

    Yes. We offer complimentary consultations and property evaluations to help you understand your options and make informed decisions.

  • Is Maple Leaf locally owned?

    Yes. Maple Leaf Property Management is locally owned and operated. We know the neighborhoods we serve and are invested in the success of our communities.

  • What types of properties do you manage?

    We manage single-family homes, townhomes, condos, and small multifamily buildings. Our portfolio includes both long-term rentals and investment properties.

  • What makes Maple Leaf different from other property management companies?

    We combine deep local expertise with a service-first mindset. Our systems are built for efficiency, our communication is clear, and our team is committed to protecting your investment while supporting tenants and owners alike.

  • How do I contact your team?

    You can reach us by phone, email, or through the contact form on our website. Our team is responsive and ready to help with any questions or concerns.

  • What are your office and service hours?

    Our office is open Monday through Friday, from 8:30 a.m. to 3:00 p.m. During these hours, our team is available to assist with general inquiries.


    For maintenance requests, our customer support line is available 24/7 at 206-501-3789. Whether it's a routine issue or an emergency, we're here to help anytime.

Owner's FAQs

  • Instructions on How to Make Late Payments (Memo to Tenants)

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  • Late Fees and Credit & Debit card Fees

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  • Residential Portal FAQs

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Tenant's FAQs

  • How do I submit a maintenance request?

     Log into your tenant portal and submit a request anytime. Our team responds promptly and coordinates with qualified vendors to resolve issues efficiently. 

  • Can I have a pet in my rental?

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  • How do I pay rent?

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Realtor's FAQs

  • Do you offer referral incentives?

     Yes. Our Realtor Referral Program includes tiered incentives on every successful referral. We value your partnership and make sure your clients are well cared for. 

  • Will you return my client when they’re ready to sell?

     Absolutely. We manage properties, not sales. Your client remains yours, and we’ll notify you if they express interest in selling. 

Vendor's FAQs

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Still Have Questions?

If your question isn’t listed here, feel free to reach out. We’re always happy to help.

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