FAQs

We manage properties throughout the Puget Sound region, including Seattle, Bellevue, Kirkland, Redmond, Everett, Lynnwood, Renton, Burien, Maple Valley, and surrounding communities.

The Maple Leaf Way is our shared approach to property management, rooted in the belief that home is more than a place. It’s a feeling. It’s where life unfolds, and it deserves consistent attention and care. We see ourselves as stewards of both homes and the people connected to them. Tending to care is at the heart of everything we do. It’s our instinct, our responsibility, and our privilege.

Yes. Maple Leaf Property Management is locally owned and operated. We know the neighborhoods we serve and are invested in the success of our communities.

We manage single-family homes, townhomes, condos, and small multifamily buildings. Our portfolio includes both long-term rentals and investment properties.

We combine deep local expertise with a service-first mindset. Our systems are built for efficiency, our communication is clear, and our team is committed to protecting your investment while supporting tenants and owners alike.

You can reach us by phone, email, or through the contact form on our website. Our team is responsive and ready to help with any questions or concerns.

Our office is open Monday through Friday, from 8:30 a.m. to 3:00 p.m. During these hours, our team is available to assist with general inquiries.

For maintenance requests, our customer support line is available 24/7 at 206-501-3789. Whether it's a routine issue or an emergency, we're here to help anytime.

We provide full-service property management, including marketing, tenant screening, leasing, maintenance coordination, rent collection, and financial reporting. Our approach follows The Maple Leaf Way, ensuring transparency, responsiveness, and long-term asset protection.

Yes. We offer complimentary consultations and property evaluations to help you understand your options and make informed decisions.

We use a comprehensive tenant screening process that includes credit checks, rental history, income verification, and criminal background checks. All screenings comply with Fair Housing regulations. Our goal is to place responsible tenants who will care for your property.

We work exclusively with licensed vendors who meet all city, EPA, and lead-safety requirements and carry full insurance. This ensures compliance, safety, and consistent quality for every project. If you have a vendor you’d like us to consider for work, they can go through our verification process to confirm they meet all required standards.

Owners receive monthly financial statements and maintenance updates through our Owner Portal. For urgent issues, our team will contact you directly to keep you informed in real time.

You can submit all maintenance requests through your Resident Portal. Include a clear description and photos if possible. If it’s an emergency (major leak, no heat, no power, etc.), make sure to mark it as urgent so we can prioritize it.

 Yes. Our Realtor Referral Program includes tiered incentives on every successful referral. We value your partnership and make sure your clients are well cared for. 

When your client is considering renting instead of selling, we step in to manage the property while you maintain the sales relationship. We specialize in long-term rentals for single-family homes, condos and small multifamily properties.

• 25% commission on the first leasing fee for long-term rental referrals. 

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• Referral fees for takeover and multifamily properties. 

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• Lead tracking to ensure you’re informed if the client later sells.

We manage long-term rentals in single-family homes, condos, townhomes and small multifamily properties.

We focus solely on property management so that when the client is ready to sell, the relationship returns back to you. This lets you stay connected throughout the rental period.

Once you refer a client:

• We evaluate their property for rental suitability.

• We handle leasing and management while keeping you in the loop.

• When they decide to sell, you’re notified and the transition is smooth.

We pride ourselves on in-person showings, annual inspections, no maintenance mark-ups, dedicated points of contact and proactive asset management.

To join our approved vendor list, you’ll need to provide the following documents:

• Completed W-9 form

• Business license or UBI number

• Signed vendor agreement

• Lead certification (EPA RRP)

• General liability insurance, with Maple Leaf Property Management listed as the Certificate Holder

Additional documentation may be requested depending on your scope of work or project type.

All vendors must meet licensing standards based on the type of work they perform. For example:

• Trades such as plumbing, electrical, asbestos work, HVAC, and other specialized services require the appropriate Washington State license.

• EPA RRP Lead Certification is required for any work affecting homes built before 1978.

• Additional certifications may be needed depending on your specific trade.

This ensures compliance with state regulations and helps us maintain safety and quality standards for residents and property owners.

Vendor selection and work order assignment are ultimately determined by our property managers. They choose and assign vendors based on:

• The needs, scope, and urgency of each project

• Pricing and budget constraints

• Vendor reliability, communication, and past workmanship

• Compliance with our vendor documentation requirements

This approach allows us to match each project with the most qualified professional.

We expect clear communication through AppFolio, professional interactions with residents, timely and complete work, and leaving every unit clean and presentable. 

We aim to build strong, long-lasting relationships with vendors who are:

• Reliable

• Fair

• Communicative

• Committed to high standards of workmanship