One of the greatest difficulties in property management is employee retention. According to the September issue of the Rental Housing Journal, maintaining proper staffing levels was in the top three of property management challenges along with dealing with aggressive tenants and work/life balance. Earlier in this newsletter we talked about how Maple Leaf Property Management beats the trend of high turnover in property management by years, which also means our staffing levels have stayed very consistent. Our strong friendships within the Maple Leaf community certainly deserve some of the credit for this.

For instance, consider the friendship between our Designated Broker, Kit MacPherson, and our Office Manager, Michelle Bannister. They have worked together for over a decade but have known each other for multiple decades—since high school! Our go-to handyman, Dat Hoang, has known the MacPherson family since before the start of Maple Leaf Property Management. The property managers and staff celebrate each other’s joys and are there for each other in the sad times as well. We’ve thrown bridal showers and baby showers for each other, attended weddings and funerals, laughed and cried together (and danced!). This is not your typical workplace: we’re family.